Terms of sale

It is specified that the present conditions govern the sale by Serious Poulp SAS games and accessories on their website www.seriouspoulp.com. These conditions apply to the exclusion of all other conditions.


The prices of our products are indicated all taxes included, excluding the cost of shipping and handling.

For orders to countries other than European Union, United States, Canada or Australia, you are the importer of the goods concerned. For all products shipped outside the European Union and to the overseas territories, customs duties or other local taxes or import duties or taxes of state are likely to be due. These rights are not within the purview of Serious Poulp SAS. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and agencies in your country. We advise you to learn about these terms with your local authorities.

The products remain the property of Serious Poulp SAS  until full payment.


You acknowledge having read and accepted these Terms and Conditions before placing your order. The checkout process is acceptance of these Terms and Conditions.

Unless proved otherwise, the data recorded by Serious Poulp constitute proof of all transactions made by Serious Poulp SAS and its customers.


Our product offerings and prices are valid for as long as they are visible on the webstore, subject to availability. In this framework, information on the availability of products is provided at the time of your order. Information on the site is provided on an indicative basis (simultaneous orders or stock error).

In the event of the unavailability of a product after placing your order, we will notify you by email. Your order will be cancelled and you will be refunded if your account has been debited.


The products are delivered to the shipping address that you specified during the ordering process. The games are sent by our logistic partner in the 7 days following your order.

If you buy more products at the same time and one of them is out of stock (not stated on our website) Serious Poulp, however, reserves the right to split shipments. The participation fee for shipping and handling will be charged for one shipment. Only the shipped items will be cashed.

In case of delayed shipment, an email will be sent. In this case, you have the possibility to cancel your order as long as the product is not sent.


The payment for your purchases is made by credit card. The credit card payment (excluding 3D-Secure payment) is made during the processing and shipping of the order. 


You have 14 days from the receipt of your parcel to return the product if it does not suit you.

Return costs will be at your charge.

Returns have to be sent to the logistic partner that shipped your order, and after acceptation of our support team (shop@seriouspoulp.com)

Returns must be in their original packaging, complete (accessories, manuals ...) and in good condition, and accompanied by a copy of the invoice. 

Items returned incomplete, damaged or soiled by the customer will not be refunded.


We guarantee that the product you receive will be complete and that all internal components will be in good condition.  

As for the external appearance of the game boxes, we will do our best to ensure your package arrives in good condition, but decisions regarding box replacement will be made on a case-by-case basis. Due to the difficulty and cost of replacing boxes, we cannot systematically replace boxes that have only cosmetic damage.

The provisions of this section do not prevent you from benefiting from the right of withdrawal (satisfied or refunded) provided for in article 6.


Refunds of products in the cases referred to in Articles 7 and 8 will be made within 30 days or less after receipt of the products by us. The reimbursement of the shipping costs of the initial order will be based on the cheapest mode of transport offered by Serious Poulp at the time of the order.

Refund will be made at Serious Poulp SAS's discretion by crediting your bank account, crediting your credit card, Paypal wire or by bank cheque addressed to the name of the customer who placed the order and to the billing address. No cash on delivery will be accepted, for any reason whatsoever.


For any information or questions, our customer advisers are at your disposal:



All texts, comments, works, illustrations and images reproduced on the seriouspoulp.com sites are reserved under copyright law, as well as intellectual property rights, and this for the whole world. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private purposes is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the seriouspoulp.com website is strictly prohibited.


The products offered comply with current French legislation. Serious Poulp SAS cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered (for example in the event of a ban on a title...). It is your responsibility to check with local authorities about the possibilities of importing or using the products or services you plan to order.

The photos are provided for illustrative purposes. We invite you to refer to the description of each product to know its precise characteristics; in case of a doubt or if you wish additional information, do not hesitate to contact us (shop@seriouspoulp.com).

Serious Poulp SAS is only responsible for the content of the pages it publishes through its website seriouspoulp.com.

In the event of a manifest error between the characteristics of the product and its representation and/or the conditions of sale, Serious Poulp SAS cannot be held liable.


This contract is subject to French law.

The language of this contract is the French language.

In the event of a dispute, the French courts shall have sole jurisdiction.


The information and data regarding yourself are necessary for the management of your order and our commercial relations. In accordance with the Data Protection Act of the 6th of January 1978, you have the right to access and rectify any personal data concerning yourself. All you have to do is write to us online or by mail at:

Serious Poulp SAS
233 rue du Faubourg Saint Honoré
75008 Paris - France

Please provide us with your family name, first name, email, address and if possible your customer reference.



Article L211-4 of the Consumer Code

The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery.

He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility therefore or had it carried out under his responsibility.

NB: Order 2005-136 2005-02-17 Article 5: The provisions of the present order shall apply to contracts concluded subsequent to its entry into force.

Article L211-5 of the Consumer Code

To conform to the contract, the product must:

1. Be suitable for the purpose usually associated with such a product and, if applicable:

     - correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model;

     - have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his representative, including advertising and labelling;

2. Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.

NB: Order 2005-136 2005-02-17 Article 5: The provisions of the present order shall apply to contracts concluded subsequent to its entry into force.

Article L211-12 of the Consumer Code

Action resulting from lack of conformity lapses two years after delivery of the product.

NB: Order 2005-136 2005-02-17 Article 5: The provisions of the present order shall apply to contracts concluded subsequent to its entry into force.

Article 1641 Civil Code

The seller is bound to a warranty against hidden defects in the thing sold that render it unfit for its intended use, or that so impair its use that the buyer would not have bought it, or would only have given a lesser price for it if he had known of the defects.

Article 1648 Civil Code section 1

An action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the vice.